Privacy Policy

Your privacy is critically important to us at VertConvert. This Privacy Policy outlines how we collect, use, protect, and handle your personal information and data when you use our website, https://vertconvert.com (the "Site"), and our file conversion services (the "Service"), which support over 200 file formats.

1. Information We Collect

We collect information to provide and improve our Service. The types of information we collect depend on how you use our Service.

a. Information You Provide to Us:

• Files for Conversion: When you use our Service, you upload files for conversion. We temporarily store these files on our servers to perform the conversion.
• Account Information (Optional): If you create an account (where applicable), we may collect information such as your name, email address, and password.
• Communication Data: If you contact us directly (e.g., for customer support), we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

b. Information We Collect Automatically:

• Log Data: Like most website operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Usage Data: We may collect information about how you use our Service, such as the types of conversions performed, file sizes, frequency of use, and features accessed. This helps us understand usage patterns and improve the Service.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes:

• To Provide and Maintain Our Service: This includes processing your file conversions, managing your account (if any), and providing customer support.
• To Improve and Personalize Our Service: We analyze usage data to understand how our Service is used, identify areas for improvement, develop new features, and personalize your experience.
• To Communicate With You: We may use your information to respond to your inquiries, send service-related announcements, updates, security alerts, and administrative messages.
• For Security and Fraud Prevention: To protect the security of our Site and Service, prevent fraud, and enforce our Terms of Service.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Data Handling and File Security

We understand the importance of the files you entrust to us for conversion.

• File Processing: Your uploaded files are transmitted securely (e.g., via HTTPS) and are processed on our servers solely for the purpose of conversion.
• File Retention: We aim to minimize data retention. Uploaded original files and their converted versions are typically deleted from our servers automatically within a few hours (e.g., 1-2 hours) after the conversion is complete or the download link expires. We do not permanently store your files unless explicitly stated for a specific feature and with your consent.
• Security Measures: We implement a variety of security measures to maintain the safety of your personal information and files. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
• No Manual Access: Our automated systems process your files. We do not manually access or review your files unless it is strictly necessary to resolve a technical issue you have reported, or if required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information or your files to others. We may share information in the following limited circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., hosting, analytics, customer support). These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
• Business Transfers: If VertConvert is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Your Data Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:

• Access: The right to access the personal information we hold about you.
• Rectification: The right to request correction of inaccurate personal information.
• Erasure: The right to request deletion of your personal information, subject to certain conditions (e.g., our legal obligations to retain data).
• Objection to Processing: The right to object to our processing of your personal information in certain circumstances.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details provided below. If you have an account, you may be able to manage some of your information through your account settings.

6. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or a higher age threshold where applicable under local law). We do not knowingly collect personal identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: privacy@vertconvert.com

Last Updated: June 4, 2025